Customer experience in the world of devices

As profiled in the April, 2014 edition of SPECTRUM magazine by CSG International, MachNation founder Steve Hilton discusses six IoT-specific challenges and their relative impacts on the customer engagement process. These six challenges include:

  • Multi-vendor solutions and integrations
  • Data privacy and security
  • Customization requirements
  • Business models
  • Help desk responsibilities
  • Service assurance

CSG continues to show its thought-leadership in the use of OSS and BSS solutions in the operator space. Most recently, CSG launched Invotas, an enterprise cyber security solution. MachNation has written about Invotas in the IoT sector, and CSG as a player in cyber security.