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Creating a broad, consistent support ecosystem for business customers today

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of trusted advisors that business customers use for their technology needs. These insights and many […]

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Therapy for business customers: what do business customers do when faced with CSP dissatisfaction?

Business customers, like anyone, sometimes have problems with their communication services providers’ (CSPs) services. CSPs, as you might expect, try to resolve the problems of all their customers. But the more service problems a business customer experiences over the course of a year, the less likely they are to remain silent about it. In partnership with CSG, MachNation surveyed businesses about the actions they take when they are dissatisfied with their CSP. These insights and […]

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2014 IoT World Forum: on the path to connecting the unconnected

Cisco and 29 other event sponsors made the Internet of Things (IoT) come to life in Chicago at the 2014 IoT World Forum. Attended by 1500 people – the majority of whom were large enterprise customers – IoT World Forum is the de facto industry event for enterprises interested in spurring innovation and productivity in their organizations. MachNation is proud to be one of the 104 companies on Cisco’s IoT steering committee. All 104 companies […]

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CSG and IoT come together for customers

At CSG’s well-attended 2014 EMEA Customer Event in Greece yesterday and today, CSG representatives discussed the value and ability of the CSG portfolio to support IoT. CSG focused on its unique specializations in managing and monetizing data. Monica Ricci, Executive Director Product Marketing, presented on the topic and the CSG thought-leadership story. According to CSG definitions, IoT is based on sensors with transmit/receive capabilities embedded in anything. These sensors are being cost-effectively monitored and managed and provide […]

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