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Customer experience in the world of devices

As profiled in the April, 2014 edition of SPECTRUM magazine by CSG International, MachNation founder Steve Hilton discusses six IoT-specific challenges and their relative impacts on the customer engagement process. These six challenges include: Multi-vendor solutions and integrations Data privacy and security Customization requirements Business models Help desk responsibilities Service assurance CSG continues to show its thought-leadership in the use of OSS and BSS solutions in the operator space. Most recently, CSG launched Invotas, an enterprise […]

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Mobile World Congress 2014 highlights

MachNation has previously written about the top three IoT trends in 2014. This month in FierceWireless:Europe, Steve Hilton, Managing Director of MachNation, looks at these three IoT trends and how they were or were not effectuated by vendors and operators at Mobile World Congress. MachNation will be publishing articles monthly in FierceWireless, so please keep us informed of any of your customer, product or partner news.

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Steve Hilton on SAP Game Changers radio show

I’m excited to participate on the SAP Coffee Break with Game Changers radio show on 22 January, 2014 at 11:15am EST (4:15pm GMT). I’ll be discussing my hottest IoT predictions for 2014. I’m sure we’ll have plenty of time to talk about the Industrial Internet, buying centers for IoT solutions and IoT productization. This is my second participation on the top-notch SAP radio show produced and hosted by the fabulous Bonnie D. Graham. Bonnie does a […]

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What’s hot, what’s not: Internet of Things in the new year 2014

Predictions 2014: It’s the time of year when we reflect and prognosticate. 2013 was a fantastic year for the Internet of things (IoT) and 2014 will be better. What’s hot and what’s not for IoT in 2014… Hot The industrial internet — Ok, it’s not sexy, but everyone deserves a little love. Connecting all those electro-mechanical devices in the industrial sectors will drive huge increases in productivity and cost savings. The industrial internet is going to […]

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