Seven (7) carriers took part in MachNation’s Next Generation IoT Carrier ScoreCard. This newly designed ScoreCard focuses on the impact that carriers will have in the IoT ecosystem: an ecosystem focused on driving IT-based technologies into the operational technology (OT) organizations of public and private sector organizations. MachNation — the only dedicated insight services and application development firm focused exclusively on IoT — has found that machine-to-machine (M2M) is a legacy concept that marginalizes carriers as the […]
Continue readingMore TagBusiness customers and their future digital technology needs
Large and small businesses alike use different types of technology – communications services, IT products and IT services – to solve their business challenges. As business changes and new challenges arise, businesses turn to their trusted technology advisors for new solutions and services. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services and solutions that would best support business […]
Continue readingMore TagMeasuring rewards and risks: data security and privacy in an IoT world
The Internet of Everything (IoE) – a topic about which MachNation has written all year — is the evolution of technology, business strategies and human-to-technology engagement in ways that re-invent how organizations deliver value. It is a global transformation that impacts public and private sector organizations. The emergence of the Internet of Things (IoT) – as a key component of the IoE — is driving market attention to the business opportunities afforded by connecting physical […]
Continue readingMore TagCreating a broad, consistent support ecosystem for business customers today
Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of trusted advisors that business customers use for their technology needs. These insights and many […]
Continue readingMore TagTherapy for business customers: what do business customers do when faced with CSP dissatisfaction?
Business customers, like anyone, sometimes have problems with their communication services providers’ (CSPs) services. CSPs, as you might expect, try to resolve the problems of all their customers. But the more service problems a business customer experiences over the course of a year, the less likely they are to remain silent about it. In partnership with CSG, MachNation surveyed businesses about the actions they take when they are dissatisfied with their CSP. These insights and […]
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