Monica Ricci is an Associate Researcher at MachNation. She has over 25 years of experience in the telecommunications and technology industries. Monica’s primary areas of expertise are customer care, charging, billing and partner settlement processes for the enterprise communications services value chain. She is a specialist in IoT business models and their impact on carrier OSS/BSS including pricing and revenue sharing. She has held management positions in product management and marketing at CSG International and radio frequency engineering roles at an early predecessor of Verizon.
Monica holds a degree in Physics from Santa Clara University and an MBA in Finance and International Business from The University of Chicago Booth School of Business.