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MachNation’s 2018 IoT Monetization ScoreCard rates 11 vendors

MachNation announces the availability of its 2018 IoT Monetization ScoreCard, an in-depth rating of 11 Internet of Things (IoT) monetization vendors. In order to capture the key trends in the ecosystem, we completed an in-depth analysis of the following vendors: Amdocs, Aria Systems, BillingPlatform, CSG International, Ericsson, FTS, Nokia, Oracle, SAP, ZTESoft, and Zuora. Executive summary (Publicly available): Full report (Client-only access): MachNation defines IoT monetization as a system that ingests, associates monetary value to, […]

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Business customers and their future digital technology needs

Large and small businesses alike use different types of technology – communications services, IT products and IT services – to solve their business challenges. As business changes and new challenges arise, businesses turn to their trusted technology advisors for new solutions and services. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services and solutions that would best support business […]

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Therapy for business customers: what do business customers do when faced with CSP dissatisfaction?

Business customers, like anyone, sometimes have problems with their communication services providers’ (CSPs) services. CSPs, as you might expect, try to resolve the problems of all their customers. But the more service problems a business customer experiences over the course of a year, the less likely they are to remain silent about it. In partnership with CSG, MachNation surveyed businesses about the actions they take when they are dissatisfied with their CSP. These insights and […]

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CSG and IoT come together for customers

At CSG’s well-attended 2014 EMEA Customer Event in Greece yesterday and today, CSG representatives discussed the value and ability of the CSG portfolio to support IoT. CSG focused on its unique specializations in managing and monetizing data. Monica Ricci, Executive Director Product Marketing, presented on the topic and the CSG thought-leadership story. According to CSG definitions, IoT is based on sensors with transmit/receive capabilities embedded in anything. These sensors are being cost-effectively monitored and managed and provide […]

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Customer experience in the world of devices

As profiled in the April, 2014 edition of SPECTRUM magazine by CSG International, MachNation founder Steve Hilton discusses six IoT-specific challenges and their relative impacts on the customer engagement process. These six challenges include: Multi-vendor solutions and integrations Data privacy and security Customization requirements Business models Help desk responsibilities Service assurance CSG continues to show its thought-leadership in the use of OSS and BSS solutions in the operator space. Most recently, CSG launched Invotas, an enterprise […]

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