Open post

Customer experience in the world of devices

As profiled in the April, 2014 edition of SPECTRUM magazine by CSG International, MachNation founder Steve Hilton discusses six IoT-specific challenges and their relative impacts on the customer engagement process. These six challenges include: Multi-vendor solutions and integrations Data privacy and security Customization requirements Business models Help desk responsibilities Service assurance CSG continues to show its thought-leadership in the use of OSS and BSS solutions in the operator space. Most recently, CSG launched Invotas, an enterprise […]

Continue readingMore Tag
Open post

Operator alliances and the Global M2M Association (GMA)

Let’s talk about operator alliances and one in particular I think is going to be successful. Seems to me operator alliances are a good idea to help propel the IoT ecosystem. Why? We’re at an early stage of IoT development and we have a lot to learn from each other. Operator alliances help enterprises deploy multi-country solutions more simply. If an enterprise needs to work with more than one operator, it is helpful to know […]

Continue readingMore Tag

Posts navigation

1 2
Scroll to top