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Creating a broad, consistent support ecosystem for business customers today

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of trusted advisors that business customers use for their technology needs. These insights and many […]

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Therapy for business customers: what do business customers do when faced with CSP dissatisfaction?

Business customers, like anyone, sometimes have problems with their communication services providers’ (CSPs) services. CSPs, as you might expect, try to resolve the problems of all their customers. But the more service problems a business customer experiences over the course of a year, the less likely they are to remain silent about it. In partnership with CSG, MachNation surveyed businesses about the actions they take when they are dissatisfied with their CSP. These insights and […]

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Addressing the top challenges of businesses – what a difference a few years make

Four years ago, businesses found themselves in a global recession. Revenues were flat or decreasing; credit was very tight; and layoffs were commonplace. Investment in technology and communication services slowed and in many cases halted as businesses held steady and planned carefully for the future. Seeking an update on the business climate, CSG International joined MachNation to conduct the Business Services Global Survey 2014.  This online survey of over 800 businesses worldwide measured attitudes and […]

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Steve Hilton on SAP Game Changers radio show

I’m excited to participate on the SAP Coffee Break with Game Changers radio show on 22 January, 2014 at 11:15am EST (4:15pm GMT). I’ll be discussing my hottest IoT predictions for 2014. I’m sure we’ll have plenty of time to talk about the Industrial Internet, buying centers for IoT solutions and IoT productization. This is my second participation on the top-notch SAP radio show produced and hosted by the fabulous Bonnie D. Graham. Bonnie does a […]

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