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IoT for small and medium businesses (SMBs): requirements

Over the last 7 or 8 years, Internet of Things (IoT) solutions have generally been marketed to and purchased by large enterprises. There are hundreds of IoT solutions for countless use cases including remote asset tracking, factory automation, fleet services, energy/utilities management, parking management, facilities management, smart vehicle enablement and many others. But what about sales of IoT to the world’s 200 million small and medium businesses (SMBs)? While MachNation forecasts 24 billion connected IoT […]

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Productized IoT solutions: making IoT easier

IoT is easy: a phrase that no one has ever said. More precisely, no one has ever said that deploying an enterprise- or carrier-grade IoT solution that supports multiple, integrated applications is easy. And this is certainly understandable. In general, it takes 5-7 IoT technology partners to stand-up one IoT solution. IoT technology vendors have not spent much time integrating IoT solutions that are relatively productized. However, MachNation is beginning to see some movement toward off-the-shelf IoT […]

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Business customers and their future digital technology needs

Large and small businesses alike use different types of technology – communications services, IT products and IT services – to solve their business challenges. As business changes and new challenges arise, businesses turn to their trusted technology advisors for new solutions and services. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services and solutions that would best support business […]

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Creating a broad, consistent support ecosystem for business customers today

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business. In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of trusted advisors that business customers use for their technology needs. These insights and many […]

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Therapy for business customers: what do business customers do when faced with CSP dissatisfaction?

Business customers, like anyone, sometimes have problems with their communication services providers’ (CSPs) services. CSPs, as you might expect, try to resolve the problems of all their customers. But the more service problems a business customer experiences over the course of a year, the less likely they are to remain silent about it. In partnership with CSG, MachNation surveyed businesses about the actions they take when they are dissatisfied with their CSP. These insights and […]

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